It has been a tough year, not least for our retailers. I’ve been thinking of them. I always do at this time of year. Most of my working life has been in retail, be it on the shop floor or in the boardroom. How strange our shops have been shut … like the stages and cinemas, the theatre of high street retail temporarily closed. I have missed them, almost grieved their absence.
Shops are extraordinary things. They inspire and delight. For many years retailers have sought to add panache and ‘experience’ to fight off the onslaught of the juggernaut of online competition. But in these dark times, shops provide something more vital — a human interaction, a moment of being cared for and looked after.Continue reading “An Ode to Retail”